Patients and relatives
Conflicts with healthcare professionals, care staff and institutions involved in treatment, support or care.
Healthcare mediation
Business mediation
Resolving
conflicts.
Mediation provides a structured and confidential setting for conflicts in healthcare and business. The participants can clarify different perspectives and develop sustainable solutions themselves.
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Healthcare mediation
Conflicts in healthcare arise at different levels: in the context of treatment, support and care, within teams and management, between professional groups and institutions, and in relationships with patients and their relatives. Mediation helps to clarify interests and perspectives and to develop sustainable solutions together.
Teams, professional groups and management
Tensions in collaboration between employees, managers and different professional groups.
Roles, decisions and change
Conflicts relating to responsibilities, accountability, reorganisations and change processes.
Institutions, operators and partners
Disputes between organisations, operators, owners, contractual partners and other parties.
Business mediation
Different interests, roles and responsibilities come together in organisations. When discussions reach an impasse, mediation can help to structure disputed issues and develop sustainable agreements.
Possible situations include conflicts between shareholders, managers, employees, organisations or contractual partners. My professional background helps me understand organisational and economic contexts.
Role and process
As a registered mediator, I do not represent or advise any party, nor do I decide the matter in dispute. I conduct the process personally and remain neutral towards all participants, structure the communication and ensure that the different perspectives are appropriately considered. The participants develop and take responsibility for their solution themselves.
Mediation requires the consent of all participants and remains voluntary throughout the entire process. Before it begins, I explain the nature, process and legal effects of mediation and, where appropriate, point out the option of obtaining independent legal or professional advice. As a registered mediator, I am legally bound to confidentiality.
Initial conversation
The issue, the participants and the framework are clarified. Together, we consider whether mediation is suitable for the situation.
Engagement and framework
If all participants agree, objectives, roles, process, costs, confidentiality and organisational matters are established.
Issues and interests
The participants clarify their perspectives and interests and develop possible solutions.
Agreement
If an agreement is reached, the participants determine its content. If requested, the outcome and the necessary implementation steps are recorded in writing.
Practical arrangements
Mediation is available in Graz, online and, by arrangement, on site at organisations throughout Austria. The appropriate setting depends on the issue and the participants.
Mediation is available in German and English.
Duration, number of sessions, fees and the allocation of costs are agreed transparently before the process begins. The scope and sequence of sessions depend on the number of participants and the complexity of the conflict.
Professional background
I combine my qualification as a registered mediator with many years of experience in the management of hospitals and healthcare organisations. This allows me to view conflicts not only as interpersonal disputes, but also in the context of roles, structures and economic conditions.
Experience in management consultancy, organisational development and accounting complements this perspective.
Entry in the list of mediators maintained by the Federal Ministry of Justice ↗
Frequently asked questions
When is mediation appropriate?
Mediation can be appropriate when the participants seek to resolve the matter themselves and are willing to engage in a joint discussion. Initial contact may also be made by one person or organisation.
Is an initial conversation already mediation?
No. It serves to clarify the issue, the participants and the framework and to consider together whether mediation is appropriate.
Do all participants have to agree?
Yes. Mediation is voluntary and requires all directly involved participants to be willing to contribute to a joint resolution. Initial contact may also be made by one party.
When is mediation not appropriate?
Mediation is not appropriate where there is an immediate risk, an urgent decision by a public authority or court is required, or a participant is unable to take part voluntarily. Whether mediation is suitable in a particular case is considered during the initial conversation.
Does mediation replace medical or legal advice?
No. Mediation does not replace medical, legal or therapeutic advice, nor does it address acute complaints or emergencies. Any necessary professional advice is obtained independently of the mediation process.
Contact
For an initial, non-binding enquiry, you can briefly describe the matter.
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